dear manager:
    much to my regret, i write this to place a complalnt against your bad delivery service of your company.
    the samsung tape recorder model number jb/4703 that i ordered from your company on nov. 1, arrived yesterday. the serial number of the machine is 4703 -0641. i am sorry to report that the recorder has been badly damaged. there was no unusual damage to the packing case, but when i opened it, i fimnd that the lid of the recorder had been cracked and that the
front surface of the machine had been scratched.
    since there was such damage to the goods, i decided to file a complaint against the delivery service. would you please let me know whether i should return the recorder to you for a replacement or if you have an authorized service representative here to which i should take it? i will hold on to this recorder until i hear from you.
     &n

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